Shipping & Return

How We Ship - US Priority Express (free) or Express (extra $25 US/$60 International) 

Return Policy - All dresses come with a secured large tag on the side. Once the tag is removed or damaged the dress cannot be return. If you choose not to keep a dress you have 14 days to return it from the day it is received. Keep in mind we can make adjustments if the dress is slightly large. Feel free to email us with pics from the front back and side and we can recommend and price any minor alterations.

Returns-

Please ship with tracking and insurance. Use a method that estimates delivery in 3-7 business days. Sorry we are not responsible for refunds or exchanges of dresses lost in the return process.

Or Address is 928 Greenlawn St. Celebration FL 34747 email:carrie@carriejonesdesigs.com 

FAQS It's a 911 dress emergency, how can I be sure this Ready to Wear Style fits?

A:Use our fitting charts and measurement video. And feel free to email your measurements. We can help rule in or rule out any dress base on your info.

 

Will you ship an International order as a gift?

A:We know some sites do this, but we are required by law to list the full price on all customs forms. Please budget accordingly. Sorry we do not refund the cost of any taxes or duties.

How long until my return is processed?

A:Exchanges are valid as soon as we have the dress. Refunds are processed with in 2-3 Business days.

Do you refund shipping cost?

A: Sorry we do not refund shipping cost on items that are returned. The tag states the dress may be subject to a 20% restocking fee. Why would that happen? If the dress has been damaged, worn or the tag shows signs of being removed.